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Terms of pay

Acceptance of terms

By accessing and using this Website/App , you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this Website’s particular services, you shall be subject to any posted guidelines or rules applicable to such services. Although we may endeavour to notify you of any changes made to these Terms of Sale, it is advisable to review them periodically. Urnovl.co may, in its sole discretion, modify or revise these Terms of Sale and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in these Terms of Service shall be deemed to confer any third-party rights or benefits.

All purchases of Digital Content and use of Service are also governed by the Terms of service(https://www.urnovl.co/terms-of-service),which are incorporated herein by reference. Any participation in this site will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this site.

Purchase qualifications and restrictions

To make a purchase on Service, you must be a registered Service user and comply with these Terms of Sale (including the Terms of service). You acknowledge that you are responsible for maintaining the security of, and restricting access to, your account and password, and you agree to accept responsibility for all purchases and other activities that occur under your account. In order to make a purchase of Digital Content or use a paid service of Urnovl.co, you must be of legal age to own/use a credit/debit card and have a paypal account. If you are between the ages of 13 and 18 (or the legal age of majority in your state of residence), you may make purchases on the Service only with the permission of a parent or guardian. Urnovl.co reserves the right to refuse or cancel orders or terminate accounts, at any time in its sole discretion.

"Quills" (Credits)

Urnovl.co may offer, on a promotional basis or for purchase, “Quills”, which are Digital Content that allow users to support and express appreciation for specific Novlists using the kudos feature (“Kudos”) on the Service (“Quills”).

Under the Service you may purchase, with “real world” money, a limited, personal, non-transferable, non-sublicensable, revocable license to use (a) “virtual currency”, including but not limited to “Quills”, only usable inside the Website/App; (b) “Digital Content” and (c) other goods or services (“Merchandise”). You are only allowed to purchase Quills from Urnovl.co or our authorised partners through the Service, and not in any other way.

Urnovl.co may manage, regulate, control, modify or eliminate Digital Content and/or Merchandise at any time, with or without notice. Urnovl.co shall have no liability to you or any third party in the event that Urnovl.co exercises any such rights.

The transfer of Quills is prohibited except where expressly authorized in the Service. You shall not sell, redeem or otherwise transfer Quills or Merchandise to any person or entity, including but not limited to Urnovl.co, another user or any third party, (unless authorised by the Service)

YOU ACKNOWLEDGE THAT URNOVL.CO IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED QUILLS IF AND WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.

The provision of Digital Content for use in the Website/App is a service provided by Urnovl.co that commences immediately upon accepting your payment.

Urnovl.co premium

Urnovl.co may offer Digital Content and Services(including but not limited to ad-free browsing experience,custom emoticons,badges etc.) in the Website/App on a subscription basis with recurring payments (“Subscription Services”). Subscription Services may renew automatically, with payment due prior to each renewal. You agree to pay your subscription fee in advance of receiving any such Subscription Service. Urnovl.co reserves the right to discontinue or modify any subscription fee payment option. If we discontinue or modify a subscription payment option, we will provide notice of such discontinuance or modification. You must affirmatively consent to the new payment terms in order to continue receiving the Subscription Services. If you do not affirmatively consent, your subscription will be cancelled. Also, if you are signing up under any promotional subscription fee, some additional restrictions may apply. These restrictions, if any, will be provided to you before you sign up for the applicable Subscription Service that is subject to the promotion.

You are responsible for all charges incurred under your account. Urnovl.co reserves the right to deactivate Subscription Services to your account if payment is past due, regardless of the euro amount.

Automatic payments

If you choose a Subscription Service (including any pre-paid subscription option or channel subscriptions which reverts to a monthly payment plan at the expiration of the pre-paid period), you hereby grant Urnovl.co permission to automatically charge the subscription fee to your chosen payment method at the beginning of each applicable payment period. You are required to keep your billing information current, complete and accurate (for example, if you move, be sure to update your billing address, if you get a new credit/debit card, make sure you update the card number and/or expiration date) and notify Urnovl.co if your selected payment method is cancelled (e.g., for loss or theft).

Urnovl.co reserves the right to suspend or terminate your access to any Subscription Service without notice upon rejection of any charges or if your payment method (or its agent or affiliate) seeks return of payments previously made to Urnovl.co when Urnovl.co believes you are liable for the charges.

Cancellation of Subscription Services

You may choose not to renew your Subscription Service at any time by selecting the “Cancel subscription” option under your subscription setting in your Profile Settings page or by contacting support@urnovl.co. Your cancellation is effective at the end of the current subscription term.

Fees and Payments – Readers

You may purchase Digital Content from a Novlist through the Service, including, without limitation, purchases of stories (“Novls”) and/or Merchandise. Each such purchase is a “Transaction.”

All sales of Digital Content are final (except where prohibited by law), unless otherwise determined by Urnovl.co. If you do not receive the Digital Content or otherwise have an issue with the Digital Content delivered, please contact Urnovl.co with your request and proof of payment at support@urnovl.co, and we will resolve your issue.

Fees and Taxation

As of 1 January 2015, EU tax law changed the rules in Telecommunications, broadcasting & electronic services. All suppliers delivering cross border electronic services(including e-books) to final consumers have to account for VAT in Member States where their customer are located. Therefore, Quills or price incl tax. might differ from user to user depending upon his country's VAT system.

You agree to pay all fees and applicable taxes incurred by you or anyone using an Account registered to you. Urnovl.co may revise the pricing for the goods and services offered through the Service at any time.

Your total price for Digital Content will include the price of the product plus any applicable sales tax and transaction fee; such sales tax is based on your location and the sales tax rate in effect at the time you purchase the product. Urnovl.co charge tax only in states or countries where digital goods are taxable. Transaction fees vary from 1.9% - 3.5% + €0.35 depending on sales volume and are subject to paypal’s fee policy and User Agreement.

Limitations of Digital Content due to copyright infringement

Digital Content you purchase in a Transaction cannot be guaranteed to be available to you perpetually. For example, if we receive a notification of claimed infringement from a copyright owner or its agent with respect to specific Digital Content, then EU law may require us to remove that Digital Content from the Service and not make it available for future sale and we may also have to deny continued access to anyone who previously purchased such Digital Content. This means that you may lose access to purchased Digital Content previously available to you through the Service.

If we are required by law to deny access through the Service to previously purchased Digital Content, including by removing access to Digital Content from a user’s personal collection through the Service, then Urnovl.co will not provide the user who purchased that Content with a refund, except as required by applicable law. Users bear all risk from the denial of access to any Digital Content purchased through the Service.

Because there is a possibility that we may be required to deny you access to previously purchased Digital Content, we encourage you to promptly download any Digital Content you purchase through the Service to your own devices so that you will retain control and possession of such Digital Content even if we are required to remove the Digital Content from the Service.

You warrant that if you enter into a Transaction, then you shall be able to make full and immediate payment for the requested products or services.

Listing Fee – Novlists

Novlists have the option to upgrade their account and enable payments, which allows them to list their Novls as paid content(“Paid Content”). To do so Novlists must pay a specified amount of euros as a one-time fee (“Listing Fee”).

Fees and Payments – Novlists

Novlists may set the prices for their Paid Content in Quills and change them at their sole discretion.

Urnovl.co shall be entitled to 25% of revenue you receive from Transactions (the “Revenue Share”), which shall be calculated on your gross revenue from Transactions, not including any Transactions for which you or we provide a refund. You shall be solely responsible and liable for, and Urnovl.co shall have no responsibility or liability for, PayPal fees (except for fees charged on Urnovl.co’s PayPal account), credit card transaction fees (together, “Fees”), bad debts (such as credit card returns or fraud), disputed payments, and refunds, except as provided in this Agreement.

Urnovl.co may withhold any taxes, duties, charges or levies on payments by Urnovl.co to you pursuant to this Agreement as may be required by applicable law, rule or regulation. Urnovl.co shall remit any such withheld taxes, duties, charges or levies to the appropriate tax authority.

Urnovl.co may retain funds otherwise payable to you, if Urnovl.co is required or chooses to provide a refund on your behalf.

For Digital Content, Urnovl.co will collect the purchase price and any applicable Fees and taxes. Urnovl.co will pay you the gross proceeds we receive from the sale of Digital Content, minus the applicable Revenue Share and any applicable Fees as noted above.

When you receive a payment for Digital Content, you are liable to Urnovl.co for the full amount of the payment sent to you plus any Fees if the payment is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the amount of the payment sent by the sender, plus the applicable Fees if there is a chargeback, a dispute, or if there is a reversal of the payment. You agree to allow Urnovl.co to recover any amounts due to Urnovl.co by debiting your account or withholding any Novlist payout. If there are insufficient funds to cover your liability, you agree to reimburse Urnovl.co through other means.

Urnovl.co retains the right, but does not have the obligation, to immediately halt the offering or sale of any goods or services, prevent or restrict access to the Website/App or the Services or take any other action in case of technical problems, objectionable material, inaccurate listings, or actions otherwise prohibited by the procedures and guidelines contained on the Website/App, or for any other reason in the sole and absolute discretion of Urnovl.co, and to correct any inaccurate listing or technical problems on the Site. Urnovl.co may immediately halt the offering or sale of any goods or services upon receipt of notifications of claimed infringement, upon acquiring knowledge of actual infringement, or becoming aware of facts or circumstances from which infringing material is apparent with respect to any goods or services.

Refund Policy and the right of withdrawal

Digital Content

When you make a purchase on the Service, you have immediate access to, and use of, the Digital Content and Services you have purchased. Accordingly, except as detailed below, you lose your right to cancel once you have made your purchase, and we do not offer any refunds or Quills. Urnovl.co reserves the right to modify this refund policy as set forth below at any time.

Merchandise

You have the right to withdraw from a contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 days after the day of the conclusion of the contract. To exercise the right of withdrawal you shall inform us, (physical address) of your decision to withdraw by an unequivocal statement (e.g. written letter sent by post or message sent via our support site) including your name, address, Urnovl.co account name, order number, date of order and date of withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

YOU HEREBY EXPRESSLY ACKNOWLEDGE THAT YOU LOSE YOUR RIGHT OF WITHDRAWAL IN RESPECT OF THE PURCHASE OF DIGITAL CONTENT ONCE THE PERFORMANCE HAS BEGUN. YOU HEREBY EXPRESSLY ACKNOWLEDGE THAT YOU LOSE YOUR RIGHT OF WITHDRAWAL IN RESPECT OF ANY SERVICES IF THE PERFORMANCE HAS BEGUN WITH YOUR EXPRESS CONSENT AND ONCE THE CONTRACT HAS BEEN FULLY PERFORMED BY US.

Payment Method and Other Terms

We currently accept PayPal. By submitting an order through the Service, you authorize Urnovl.co, or its designated payment processor, to charge the account you specify for the purchase amount. All payments are to be made in Euros , except where other currencies are offered via the payment methods made available by Urnovl.co.

PLEASE NOTE: Our payment processing partner may request that you provide certain personal data (e.g., a valid government issued ID, your legal name, address, and data of birth) for the purpose of making payment through its financial institutions and complying with any federal and state laws and regulations. They may also communicate directly with you regarding any issues with a payment.

If a purchase has been declined online due to issues with your payment method, please ensure all data is correct and resubmit. If the transaction is not accepted online, please contact us at support@urnovl.co.

Urnovl.co may impose an additional transaction fee based on transactions associated with the Service, including a transaction fee applied to purchases from third parties. Such transaction fee will be disclosed to you prior to your consummation of the relevant transaction.

Delivery

With respect to Digital Content and services you purchase in connection with the Service, you acknowledge and agree that upon making such Digital Content and Services available to you (or to their intended authorized recipients), Urnovl.co will have fully satisfied its obligation to deliver or otherwise provide such products, services or Digital Content, regardless of any failure or inability to use such products, services or Digital Content.

Privacy

Your privacy is important to Urnovl.co. Please see our Privacy Policy(https://www.urnovl.co/privacy-policy) for information relating to how we collect, use, and disclose your personal information.

Disclaimers

THE SERVICE OR ANY OTHER PRODUCTS, SERVICES OR DIGITAL CONTENT MADE AVAILABLE THEREON ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. URNOVL.CO AND ITS AFFILIATES, PARTNERS, LICENSORS AND SUPPLIERS DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. URNOVL.CO CANNOT GUARANTEE AND DOES NOT WARRANT ANY SPECIFIC RESULTS FROM USE OF DIGITAL CONTENT AND SERVICES OR ANY OTHER PRODUCTS OR SERVICES. URNOVL.CO DOES NOT REPRESENT OR WARRANT THAT ANY PRODUCTS AND SERVICES OR DIGITAL CONTENT, ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT ANY ASPECT OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, THE PRODUCTS AND SERVICES OR DIGITAL CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES.

Payment Method and Other Terms

We currently accept PayPal. By submitting an order through the Service, you authorize Urnovl.co, or its designated payment processor, to charge the account you specify for the purchase amount. All payments are to be made in Euros , except where other currencies are offered via the payment methods made available by Urnovl.co.

PLEASE NOTE: Our payment processing partner may request that you provide certain personal data (e.g., a valid government issued ID, your legal name, address, and data of birth) for the purpose of making payment through its financial institutions and complying with any federal and state laws and regulations. They may also communicate directly with you regarding any issues with a payment.

If a purchase has been declined online due to issues with your payment method, please ensure all data is correct and resubmit. If the transaction is not accepted online, please contact us at support@urnovl.co.

Urnovl.co may impose an additional transaction fee based on transactions associated with the Service, including a transaction fee applied to purchases from third parties. Such transaction fee will be disclosed to you prior to your consummation of the relevant transaction.

Limitation on Liability

IN NO EVENT SHALL URNOVL.CO BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT URNOVL.CO IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU SPECIFICALLY ACKNOWLEDGE THAT URNOVL.CO SHALL NOT BE LIABLE FOR CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

INDEMNITY

You agree to indemnify and hold Urnovl.co, its licensors, employees, sponsors, affiliates, successors, assigns, directors, officers, service providers and suppliers, harmless from any claim or demand, including reasonable attorney fees and costs, made by any third party due to or arising out of (i) the Content you submit, post or make available through the Service, (ii) your use of the Service, (iii) your breach of any of the representations and warranties herein or (v) the infringement or violation by you of any intellectual property or other right of any person or entity.

GOVERNING LAW

This Agreement shall be governed, construed, and enforced in accordance with the laws of Cyprus, without regard to its conflict of laws rules. Your use of the Website may also be subject to other local, state, national, or international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with Urnovl.co or relating in any way to your use of the Website/App resides in the courts of Cyprus.

FORCE MAJEURE

We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

NO WAIVER

Our failure to enforce any part of these Terms of service shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.

Miscellaneous

These Terms of Sale, along with the Terms of Service, constitute the entire agreement between you and Urnovl.co regarding purchases and, or any sales you make on the Service, superseding any prior agreements between you and Urnovl.co relating to such purchases.

In the event of a conflict between these Terms of Sale and the Terms of Service, the Terms of Service shall be controlling.

Questions

Please visit our faq section for more information or contact support@urnovl.co

Date of Last Revision
14 June 2017